Privacy Policy

Veltamarket Botanicals Ltd., Unit 4, Avon Riverside Estate, Victoria Road, BS2 0TB Bristol. Contact for privacy matters: [email protected].

Personal data is processed under UK GDPR and the Data Protection Act 2018 and the other rules that apply in United Kingdom. Where this policy and the law differ, the law prevails.

When you order, we collect what is needed to deliver: name, delivery address, email, phone and the order contents. We do not collect or store card data on this site. When you browse, the site records technical data, IP address, browser, pages visited, through cookies described below.

• Customer contact and shipping details including name, postal address, email, and phone number.
• Transaction history, chosen delivery instructions, and bank transfer reference notes.
• Technical telemetry, device identifiers, and server diagnostic logs including IP address and browser type.
• Customer service inquiries, email correspondence, and delivery confirmation notes.

• To process and deliver orders and to handle returns.
• To answer your requests and send order updates.
• To keep the site secure and measure how it is used.
• To send offers, only if you subscribed, and you can unsubscribe from every message.

The site stores small files in your browser. Necessary cookies keep the cart and the checkout session working and cannot be switched off. Analytics cookies tell us which pages are used, in aggregate. Marketing cookies are set only with your consent in the cookie banner. You can withdraw consent at any time in the banner or in your browser settings; see the Cookie Policy for the full list.

Couriers receive the delivery details. The payment provider receives what is needed to take the payment. Hosting and analytics providers process data on our behalf under a contract. We never sell personal data.

The California Consumer Privacy Act (CCPA/CPRA) is a United States regulation and is not applicable to our domestic United Kingdom store; nonetheless, Veltamarket Botanicals Ltd upholds strict privacy standards and does not sell or rent personal information to third parties.

Order data is kept for as long as accounting law requires, then deleted. Account data is kept until you close the account. Analytics data is kept for 14 months.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, customers possess legal rights to access their personal records, rectify errors, request erasure of data, restrict processing, object to specific uses, and request data portability.

Veltamarket Botanicals Ltd does not collect, capture, or store payment card information, because orders are fulfilled exclusively through free cash on delivery upon parcel receipt or through direct bank transfer.

Write to [email protected] or call +44 0117 447 9860 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.

Merchant

Veltamarket Botanicals Ltd.

Registered address

Unit 4, Avon Riverside Estate, Victoria Road, BS2 0TB Bristol

Email

[email protected]

Phone

+44 0117 447 9860

Working hours

Mon-Fri 09:00-18:00, Sat 10:00-16:00

Registration

Company No. 88261421